Processing
• All items will be sent with Royal Mail Tracked 48 shipping.
• Please be patient we often have a large volume of orders to get through.
Pre-order shipping
• All items in your order will not be shipped until the pre-ordered item arrives.
• If you want to receive an in-stock item before your pre-order, you should place separate orders.
Damaged or Lost
• If your item is damaged or lost please use the contact page to get in touch with us, we will do our best to help.
• Please be aware, due to the nature of shipping the outer plastic layer may have tears or holes, but there is no damage to the albums or inclusions and no refunds will be given for this reason.
• The outer box of the album is used to protect it. Jamais Vu will not refund or receive returns of any items that have dents, bumps or scratches on the outer box.
• All items are safely packed and should not be damaged in shipping.