Unwanted items
• Get in contact with us if you have any issues. If suitable we may issue you with a refund.
• No refunds will be given for undamaged or unwanted items.
• You cannot cancel pre-orders as these items have been specifically ordered for you.
Damaged or Faulty
• Please be aware, due to the nature of shipping the outer plastic layer may have tears or holes, but there is no damage to the items or inclusions and no refunds will be given for this reason.
• The outer box of the items is used to protect it. Jamais Vu will not refund or receive returns of any items that have dents, bumps or scratches on the outer box.
• The manufacturer may make errors with the album or the inclusions, we do not give refunds for this reason.
Return
• You will be required to pay the return shipping fee if we do tell you to return the item.
• Please use the contact page to get in touch with us and receive more help or answers to questions.